FAQs
Psychoteq Innovations FAQs
Order & Delivery
- Estimated shipping time may vary between 1-3 working days within Accra and 3- 7 working days for international orders. You can see more accurate delivery times on the product pages.
- Please keep in mind that delivery times may be longer than usual once the parcel arrives in the destination country due to customs inspection and local import regulations. Unexpected delays may occur when handed over to local postal or partner courier services.
- We aim to honour all change or cancellation requests but it is not guaranteed. If you contact us before the products are shipped, there is a higher probability for successfully changing or cancelling the order per request.
- Orders can be edited or cancelled only before the shipment via our customer support team – customer@psychoteq.com
- We cannot change the shipment information once the product is en-route.
- Check that the email address you have used to place your order is correct – this is the most common cause of not receiving your order confirmation.
- It may also be that your e-mail provider has a spam filter that blocks certain emails so be sure to check that folder as well.
- If your transaction is successful and funds deducted from your account, you can contact us to verify and confirm your order was successful in the system.
- Orders placed aim to be shipped within the next business day (during high volume sales periods dispatch can be longer). In the event that a product you ordered is out of stock, you will be informed by support via email.
- If you have not received your order within 7 working days after getting a shipping notice from us, please contact support.
- We ship almost anywhere in the world. For some countries, an additional customs fee may apply. Please contact us if you need additional clarifications.
Returns Policy
- A 30-day return policy applies for online orders only. To register your return request and reason(s), please contact us before you return the products at customer@psychoteq.com The return address will also be provided then.
- Customers have the right to return the product in its unopened original packaging within 30 days of receipt. Please enclose the order confirmation / receipt along with the unused products in the original packaging. Print the return address clearly on the box.
NOTE: It is your responsibility as a customer to cover the return-shipping costs. If you would like to track your return, please check with your logistics company.
- Items bought from unauthorised retailers cannot be returned to us.
Please contact customer support at customer@psychoteq.com
Payment & Security
- Most major payment methods are offered but can vary for certain countries. At checkout you will be able to see the available payment methods to choose from for your country (e.g., credit & debit cards – MasterCard, Visa, American Express, Discover, Bank and Mobile Money Payments).
- For security reasons, the payment process includes several verification stages. The sum owed for your order will be withdrawn from your bank account after the order and the payment have been processed and approved.
- In the event that NO PAYMENT is received after submitting the order, Psychoteq Innovations may automatically cancel your order without notification.
All prices exclude 21% (2.5% NHIL, 2.5% Get Fund, 1% Covid Levy and 15% VAT) in Ghana or local VAT in EU, and AU countries (where applicable). These prices do not include possible duties and taxes, which are either added or deducted at the checkout.
Psychoteq Innovations is not responsible for the currency exchange rates used by your bank or credit card company when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.
No additional charges apply, except those listed in your cart after completing your purchase. You can pay for your products with your credit or debit card. The amount will be withdrawn from your account immediately after the order is placed.
Your transaction and payment details are handled by market leading Paystack, our secure payment service-provider that upholds strict banking standards. Your credit / debit card details are sent directly to the bank and cannot be read or accessed by any other parties than your bank (not even Psychoteq Innovations).